What Should I Ask When Hiring a Plumber in Plano? (License, Reviews, Pricing & More)
- MRC Plumbing Solutions – Serving North Texas
- Nov 20
- 3 min read
Hiring a plumber isn’t something most people do often, which makes it easy to feel unsure about who to choose. With so many plumbing companies serving Plano and the North Dallas suburbs, how do you find someone qualified, honest, and reliable?
The answer is simple: ask the right questions. Before you hire any plumber in Plano, here are the key things you should ask to protect your home and your wallet.
1. Are You Licensed to Perform Plumbing Work in Texas?
In Texas, plumbers are licensed through the Texas State Board of Plumbing Examiners (TSBPE). A licensed plumber has met state requirements for testing, training, and competency.
Why it matters: Licensed plumbers are legally allowed to perform installations, repairs, gas work, permit-required work, and code-compliant plumbing. Unlicensed individuals can cause unsafe conditions, failed inspections, and expensive damage.
Tip: Ask for the plumber’s license number and verify it here: Texas License Lookup (TSBPE)
2. Are You Insured?
A reputable plumber should have general liability insurance and sometimes workers’ compensation.
Why it matters: If an unlicensed or uninsured plumber damages your home or gets injured onsite, you could be financially responsible. Insurance protects you.
3. Do You Provide Written Estimates?
Verbal estimates may sound good initially but can lead to confusion or unexpected charges when the final bill arrives. A trustworthy plumber offers clear, written pricing before starting work.
What to look for in the estimate:
Labor cost
Parts or materials cost
Any additional fees (after-hours/emergency/how findings may affect price)
Warranty information on parts and labor
4. Do You Charge Flat-Rate or Hourly?
Different plumbing companies in Plano price their services differently, and it heavily affects your final cost.
Pricing Type | What It Means | Pros/Cons |
Flat-rate | One set price for the job | No surprise costs; great for homeowners |
Hourly | You pay for labor time spent | Small jobs OK, big issues can get expensive |
Most Plano homeowners prefer flat-rate pricing because the cost is known upfront.
5. What Do Your Online Reviews Say?
Online reviews don’t tell everything, but they reveal a pattern. Look at feedback mentioning:
Timeliness and communication
Pricing honesty
Quality of repairs
Professionalism in the home
Long-term solutions vs. quick fixes
Check platforms like:
Google Reviews
Nextdoor
Facebook Local Recommendations
Yelp (optional)
Red flag: Repeated complaints about upselling, no-shows, hidden fees, or poor cleanup.
6. Is Your Work Guaranteed or Under Warranty?
Good plumbers stand behind their work. Ask:
How long is the warranty?
Does it cover both labor and parts?
What’s excluded?
A quality plumber cares about long-term results, not just getting in and out quickly.
7. Do You Offer Emergency Services?
Plano homeowners often need urgent help for slab leaks, burst pipes, gas leaks, and sewer backups. If you’re hiring a plumber for long-term services, it helps if they can respond quickly when needed.
Ask about:
Emergency fee or dispatch fee
Typical response time
After-hours availability
How to Choose the Right Plumber in Plano
If a plumber meets these standards: ✔ Texas licensed✔ Insured✔ Written pricing✔ Strong reviews✔ Flat-rate or transparent pricing✔ Warranty on service✔ Available when you need help
…then you’re likely dealing with a trustworthy professional.
Need a Trusted Plumber in Plano? Call MRC Plumbing Solutions.
We believe homeowners deserve honesty, clear pricing, and quality workmanship that lasts. Whether it’s repairs, replacements, inspections, or emergency plumbing, we treat your home like our own.
