Privacy Policy

Information we collect

We collect information you choose to provide when you call, email, or submit a service request. That may include your name, phone number, email address, city, property type, requested plumbing service, description of the problem, preferred timing, and any other details you send us.

Our website and hosting providers may also automatically record limited technical information, such as your IP address, browser type, device type, pages visited, referring page, and approximate location derived from your IP address. See our Cookie Policy for more information.

How we use information

We use information to:

• Respond to questions and service requests.
• Schedule, estimate, provide, and follow up on plumbing work.
• Communicate about your appointment, property, or account.
• Maintain business, warranty, safety, and tax records.
• Operate, secure, troubleshoot, and improve the website and our customer service.
• Comply with law and protect customers, our team, and our business.

How information is shared

We do not sell personal information. We may share only what is reasonably necessary with hosting, communications, scheduling, payment, accounting, professional, or other service providers that help us operate. We may also disclose information when required by law, to prevent fraud or harm, to enforce our agreements, in connection with a business transaction, or when you direct or authorize us to do so.

Information submitted through a service-request form is stored in MRC Plumbing Solutions' Wix Forms and CRM account so MRC Plumbing Solutions can review and respond to the request.

Retention and security

We retain information for as long as reasonably necessary to respond, provide services, maintain required records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may choose not to submit a web form and call us instead. You may ask to access, correct, or delete information you have provided, subject to legal and recordkeeping requirements. You may also ask us to stop nonessential communications.

To make a request, call 972-357-1400 or email mrcplumbingsolutions@gmail.com. We may need to verify your identity before completing a request.

Children and external sites

This website is intended for property owners, tenants, managers, and businesses and is not directed to children under 13. Links to third-party websites are governed by those sites' privacy practices, not this policy.

Policy changes

We may update this policy as our practices or legal requirements change. The effective date shown above identifies the current version.